What you need to know about the installation of your fence.
Customer is usually responsible for obtaining association approval and city permits. Fence work cannot begin until these are obtained. There is a charge for Classic to obtain Permits
Dirt removal is an extra cost. This is not usually included in the price. Please let us know if you are interested in dirt removal.
Please read over your contract carefully!
We do everything possible to maintain our installation schedule. Delays do occur based on weather or unforeseen work conditions.
The customer understands that cracking (checking) of posts and boards are a natural process due to the natural expansion and contraction of the cedar as it dries. The exterior surface shrinks faster than the inner heart of the piece. Both laboratory and field tests lend to prove that the natural checking of materials does not affect the strength of the timber.
Any Private sprinkler systems, electrical lines, drain tiles, sump pump lines, invisible fences, and any other pipes or wires not located by J.U.L.I.E should be marked by the customer for the installation crew. Classic Fence Inc assumes no responsibility for damage to lines not marked by J.U.L.I.E. or the customer.
“Illinois Law requires utilities to mark the "approximate location" of their underground facilities, which is defined as a strip of land 18 inches on either side of the marking. We follow current industry practices, such as hand digging within 18 inches on either side of a marked underground facility” http://www.illinois1call.com/law_policies/law.htm
Whenever digging in this area, there is a chance that a cable or pipe will be damaged while digging. When there is damage Utility companies must come out and repair damage. We have no control over how long the utilities take to come out and fix these lines. We have no control over the methods the utility companies use to fix the damage. Inconveniences may occur. In order not to have this chance of hitting lines. We can place your fence outside of the markings.
Also sometimes cables will go unmarked by utility companies. When this happens our installers are not warned that there is a line underground and cables can be damaged. We Contact JULIE, and wait the required time limit before digging. If you notice that your lines have not been marked, please contact us ASAP at (630) 551-3400. So we can re call J.U.L.I.E.
Landscaping i.e. Tree’s, bushes, plants, etc. Should be moved before the crew comes out. Our installer’s try not to disturb your yard. However, when these things are on or around the fence line there is little they can do. Trimming of trees and bushes are not usually included in the price. Please contact Classic Fence if you would like us to include that in the price. Please note we are not landscapers and will just do what needs to be done to install your fence.
Full payment for fence is due upon completion. Please give checks or cash to Crew foreman. You can call credit card numbers into the office. 5-% interest charge begins accruing 7 days after completion of work.
Customer service is our first priority. Please feel free to ask our installation crews, office staff, and sales people any questions you have. Please let us know how we're doing, any comments you have are greatly appreciated.
